The product information such as ABV, grape variety, capacity, tasting note, origin, images… are fully displayed in each product page. You can also contact our store, hotline, fanpage for more product information.

There are over 1000 wines currently available for sale at Warehouse stores and online.

As Government Law, we just sell wines and alcohol drinks with ABV under 15%. . The products available for online sales such as wine, beer, cider, glassware, beverage, accessory.

Wines and spirits do not expire. The quality depends on temperature, humidity and heat that you preserve wine. We encourage you to preserve wine at the appropriate temperature and time for the best quality. Other types of alcohol drinks such as beer, cider, water … have the expiration date shown on the bottle.

The perfect temperature for preserving wine:• Red wine: 13-19 oC • White wine: 8-12oC • Champagne, sparkling: 5-8oC• Rosé wine: 10-13oC

If you put wine in wine, the ice will melt and dilute the wine and it won’t taste as good. Hence, we encourage not to drink wine with ice.

All wine has an optimum temperature at which it is best enjoyed. Red wine should be slightly 'cool' so it is not served too warm, and white wine should be allowed to 'warm up' when taken straight from the fridge. A bottle of white is actually far more enjoyable if it is just chilled rather than too cold and the taste of red wine can be ruined if you serve it too warm.

Once a bottle has been opened, the oxygen gets in and the oxidation process will begin. So you need to drink the wine within the right time frame. Red wines and full body white wines should be finished within 3 days. Light bodied white wines have a bit longer, lasting up for 4-5 days.

All the products selling at theWarehouse included VAT 10%

If you need to reset your password:• Click on forgot password link from login page.• Fill in the required information. • Check your inbox for a password reset email • Click on the URL provided in the email and input your new password.You can also contact our hotline.

You can only cancel your web order before it has been processed for delivery. Please call our hotline to cancel your order and other supports.

If you have any reviews, comments or shopping experience you would like to share with us, please do not hesitate to contact us via email: contact.vn@warehouse-asia.com. or hotline 1900 277 267, we will try to get back to you and support you as soon as possible.

Each issue takes a different time to resolve, but we are committed to respond to your opinion within 2 hours since you sent your request.

For retail customers, we currently offer the services such as home delivery, wine consulting, gift wrapping, wine and glass training.

The Warehouse just applies a warranty for the wine chiller if it matches the warranty conditions.

In order to enrich wine knowledge and experiences for customers, The Warehouse cooperates with other companies, organizations to hold wine tasting or training classes in our store or customer’s office.

Currently, we offer 2 delivery methods for online order:• Standard delivery by our partner networks • Express delivery within 2-3 hours by Warehouse drivers

The Warehouse is one of leading company in wine market, we import directly over 1000 wines from 15 countries. At the Warehouse, you can easily find your favourite bottle with reasonable price as well as enjoying the promotion and professional services .

Customers can join our Membership Program to enjoy the Privileges from Warehouse such as discount, redeeming point, birthday gift and other benefits.

You can join the Membership program by registering an account at Warehouse store or on website, you can also download the Warehouse app on Google Play to register and manage your account.

For retail customers, the Warehouse applies different discounts for different membership levels. If you would like to receive a special discount for your big order, The Warehouse store will contact and discuss with you specifically. For wholesale customers and other partners, the price discount policy will be discussed and shown specifically in contract or agreement when you work with our sales team.

All upcoming promotions and events news will be updated on our website, fanpage and at store. If you are a member of Warehouse, you will receive a monthly Newsletter email. You can also download the Loyalty App to be updated with the promotion event via notification feature. So don’t forget to subscribe to the Warehouse to receive Newsletter about the hot deals and news.

There are 2 delivery methods applying for online and offline order.• Express Delivery: within 2-3 hours since you completed your order. This method only applies for the some central districts in Ho Chi Minh City, Hanoi, Danang which are covered by Warehouse drivers. • Standard Delivery: by delivery service within 1-3 days depends on your location, the method applies for all areas, cities and provinces.

The delivery fee depends on distance from your area. Shipping fee is applied differently among areas within the cities and outside the cities, among cities and provinces.

Delivery time depends on your area and your chosen delivery method. It takes around 2-3 hours for express delivery within HCMC – Hanoi – Danang where it is covered by Warehouse drivers. It might take 1-3 days for standard delivery to other cities and provinces.

You can place an order and pay by credit card on a website with express delivery service and receiver address.

You need to sign a delivery document to make sure you have received the products and agreed on the quality of products.

You can place your order on a website or visit our shop for direct consultation. You can also contact us via hotline 1900 277 267 or Facebook messenger.

We accept both cash and credit cards for your payment.

In order to cancel the online order, you must contact our hotline 1900 277 267 or inbox our fanpage. The order can be cancelled if it hasn’t been processed for delivery.

Customers will agree to check carefully the quality and quantity of products delivered by The Warehouse drivers or by express delivery service. You have the right to refuse to receive the products in case of any mistakes from Warehouse, and please contact us within 24 hours for more support: returning, exchanging or refunding. Because of special characteristics of our products, once you sign to confirm reception, you agree that the products cannot be returned in any case. All wines, beverages and other items cannot be returned and exchanged after your receiving. You need to carefully check with delivery service and our drivers.

Our website does not display the items out of stock, so we guarantee the products you order on the website are always available.

If you didn’t receive the email order confirmation, please contact our hotline 1900 277 267 to check and be supported for your order.